Yes, that’s right, an apology.
And it’s a real apology at that – not a Dwight Schrute version. This one that includes an acknowledgment of harm, ownership of full responsibility for the transgression, a statement of empathy for those who were hurt and a promise to do better in the future.
This rare artifact of modern-day management via email came today and I immediately reached out to the author to express my appreciation – and ask for his permission to share it. Continue reading “A Nonprofit Executive’s Surprising Farewell”